The Best and Worst Public Transport Operators in Britain

Public transport can be stressful. With frequent strikes, congested inner city roads and many train services running over comfortable capacity, disgruntled passengers are taking to social media to let their feelings be known.

Based on over 3.2 million tweets and sentiment data from 31st May 2018 – 1st June 2019, Tempcover can reveal which public transport operators in the Britain are doing the best job of getting Britain from A to B.

View the interactive table below to discover how your experiences compare to other public transport commuters in your area and which public transport operators across the Britain leave commuters the happiest, angriest and more.

National
  • Region
Sentiment
Emotion
Operator
Volume
Positive
Negative
Joy
Sadness
Disgust
Anger

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About

We used Crimson Hexagon social listening software to analyse the post volumes and sentiment around the Twitter handles of various regional and national public transport services throughout Britain. Data was sourced from Twitter only and covers a period of 365 days from the 31st May 2018 – 1st June 2019. Sentiment and emotion data calculated using Crimson Hexagon’s AI software.

Every known British bus and train operator’s social media service handles were crawled to analyse for volume, sentiment and emotion. Where volume of tweets was very low (less than 100 tweets over the past year) these bus and train services were not included for accuracy of results. Within the sentiment study, responses for emotions that were not statistically significant have also been removed.

Regions have been attributed to bus companies but not train companies. The logic behind this was that bus services are confined within definable regions, whereas train services run the length and breadth of Britain; meaning it is unreliable to attribute a given company to a particular region.
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