Written by Graham Cutbill-White
To give you a better idea of what goes on behind the scenes at Tempcover HQ, we’re going to be meeting different members of the Tempcover team.
Today, we have our super friendly and helpful, Customer Care team! Mid-way through 2018, a new dedicated Customer Care team were hired to join the team at the brand new Tempcover HQ in Fleet, Hampshire.
Over to the team for more…
We were hired to provide first level contact with Tempcover customers, be that purchasing a policy over the phone, troubleshooting or simply answering a query. Tempcover recognizes how important its customers are and so hiring a dedicated team to provide in-house support has really helped our communication with our customers.
We’re a busy team in a buzzing environment, both in and out of office hours, often choosing our new hub to host a variety of social events.
Truthfully, 90% of the time we’re usually pretty busy managing customer requests, but if we’re lucky we might get a sneaky game of pool or a few turns on the arcade machine towards the end of the day. The office is designed for us to mingle from department to department, which makes for great conversations with our peers on how we can put the customer at the heart of everything we do.
Our lovely team have a diverse set of skills and backgrounds, some are super experienced customer service experts, others have come from full-time education with fresh new ideas, and we find this wild mix lets us relate to our customers on a wider level. Here are a few words from some of our superstar agents:
“My favourite part of the working in the Call Centre is getting to speak to people from all walks of life and learning how to communicate with people I might not bump into every day. Each day is different, and that makes my working week really interesting” – Liv
“Tempcover is my first office job after university and I couldn’t have dreamt of a better company to join. I really enjoy experiencing all aspects of the company, speaking with different departments helps me to help customers with a variety of queries both over the phone and via the chat facility.” – Phoebe
“I worked within the Customer Service industry for many years, becoming an agent at Tempcover after being semi-retired. Every day brings different challenges and queries and it is always a pleasant experience when you know you have helped a customer achieve their goal of obtaining the cover they need” – Steve
“My favourite part of my role is knowing that you will encounter at least one different scenario each day that you come to work, and that I can learn every day to be able to assist people in the future” – Kate
It’s been a really great year for us here at Tempcover, and we’re super excited about what’s in store for us in the future! If you have any suggestions on how we can make Tempcover the best it’s ever been for our customers, why not leave a comment here? We’d love to hear from you.