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Product guides

I’ve found a payment I don’t recognise, what do I do?

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In the event you have located a payment that you do not recognise, we would ask that you contact your bank to raise a ‘chargeback’ dispute. This means that the bank will investigate and raise the matter of fraud to us so that we can release all related information to them for their review. The bank will then decide whether to reissue the funds to you based on their findings.

Please note; we are not able to release any personal information on any individual connected to a payment you do not recognise, in accordance with the Data Protection Act 2018.

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