Help Centre - I’ve found a payment I don’t recognise, what should I do?

In the event you have located a payment that you do not recognise, if you feel it could be a fraudulent transaction. We will be unable to provide you with any details in relation to the transaction due to the Data Protection Act 2018. However, in these circumstances, we would ask that you contact your bank as soon as possible who will then liaise with us directly and follow the due process to help you reclaim the funds. If you believe that your details have been compromised we also suggest contacting  Action Fraud (https://www.actionfraud.police.uk/) who will provide you with a crime reference number.

We will cooperate fully with the authorities in any resulting investigation and can disclose all information they require. You may find the following  section of the Action Fraud website particularly useful with regard to debit card fraud: https://www.actionfraud.police.uk/a-z-of-fraud/debit-card-fraud

We’re sorry for any inconvenience caused and should you have any further queries, please do not hesitate to get in touch.

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