Help Centre - Why is my payment showing as pending but I have not received my policy documents?

If you have a payment showing as ‘pending’ in your account, this will be due to one or more of your payment attempts having failed when making your purchase. Your bank will be trying to confirm whether the payment will be taken by us. This is called Ring-fencing and is very common with banks in this scenario. For more information on how long your bank will take to release this back into your account, you’ll need to speak with your bank directly.

If your payment is pending and your policy documents have not come through then this could mean your policy is not live – we’re here to help! So please submit a query to us via the Contact Us page

At Tempcover, we aim to provide award winning temporary insurance:

The cover you need for the duration you want

Full cover, no impact

Get fully comprehensive cover on our standard short term policies - plus it won't affect your no claims discount

Hourly, daily, weekly

Choose the duration you want with 1-12 hour and 1-28 day cover available - don't pay for cover you don't need

All customised, nothing added

Customise your policy to suit your specific situation - get the policy you want and even choose the minute you want your policy to begin

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