If you have a payment showing as ‘pending’ in your account, this will be due to one or more of your payment attempts having failed when making your purchase. Your bank will be trying to confirm whether the payment will be taken by us. This is called Ring-fencing and is very common with banks in this scenario. For more information on how long your bank will take to release this back into your account, you’ll need to speak with your bank directly.
If your payment is pending and your policy documents have not come through then this could mean your policy is not live – we’re here to help! So please submit a query to us via the Contact Us page
