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Why aren’t my Passport details being accepted?

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By Olivia Stern
11/02/2020

Sadly, we can only accept UK Identification, so if you’ve got this far but don’t have a UK Passport, we won’t be able to offer you cover at this stage, as for your application it’s required in order to secure the insurance for you.

If you’re having trouble entering in your passport information or you’re not sure what’s required – here’s a few tips

  • The drivers name on the form must be the legal name in line with what is on their passport (you are not required to provide middle name on the initial application)
  • The date of birth needs to be the same so will need to be double checked at the beginning of your application to ensure it’s been entered correctly
  • When entering the Passport number, it must include all numbers, letters and symbols << >>
  • You are only required to offer the two lines at the bottom of the photo page along with the expiry, and the passport must be in date

We’re confident that if you follow the steps above, you won’t have any issues moving forward. However, if you’re still having issues, please Contact Us and we’ll do our best to help.

 



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