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Why won’t you accept my licence number?

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By Olivia Stern
28/02/2020

Sometimes when purchasing a policy, you’ll be asked to provide your licence number. If you’re getting a message that states the information does not match or isn’t valid, you’ll need to follow these steps:

  • Check your licence is UK registered (Northern Ireland and Isle of Man have a different format, and sadly, therefore, can’t be accepted)
  • Check your first and last name are spelt correctly, and you haven’t used a nickname or different name on the form itself
  • Check your date of birth is entered correctly
  • Check that the licence number you’re giving belongs to the driver you’re insuring
  • Check that you’re not accidentally entering a number instead of a letter, for example, “0” not “O”

Once you’ve checked all of these things, we’re pretty confident you won’t have any further issues.

However, if you need us – we’re here to help! Just submit your query on the Contact Us page.



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