Claims Information

Temporary insurance is not applicable for No Claims Bonus, so it shouldn't affect your annual policy.

You can review your excess by looking at your Policy Schedule which is part of the suite of documents we sent you at the time of purchase.

Read more about understanding car insurance excess.

Please refer to your Policy Wording and Insurance Product Information for further details on what is included in your existing policy.

If there's an accident or incident involving the vehicle, your insurer's dedicated claims-handling team will help. Please call them on the number displayed on your Certificate of Motor Insurance or policy wording.

What to do immediately after the accident

• Stop at the scene - remember it's an offence not to stop
• Turn on your hazard lights
• Check that everyone in the vehicle is safe and if anyone is injured, call an ambulance
• Keep calm and swap your details with the other parties involved
• Remember to take lots of photos, showing the damage to each vehicle, the registration numbers, the position of the vehicles and any road markings or signage
• Don't apologise or admit responsibility at the scene or afterwards when speaking with the other party
• Take the details of anyone who witnessed the accident too

 Call as soon as you can - especially if you need the vehicle to be recovered.

If you have broken down and have RAC Breakdown Cover, you can contact RAC for assistance. There is a link in your RAC Breakdown Cover policy documents or you can contact them through RAC's Rescue Me portal.

If you have a broken windscreen, you should check your policy documents to see what is covered in your temporary insurance policy before making a claim.