Once a policy is purchased we are unable to make any changes or amendments to the policy.
Before purchasing a policy, you must agree to our Terms and Conditions which state “By clicking Agree and Continue you are confirming you have read, accepted and understood all terms and conditions as laid out in the full declaration and that “You accept that once a policy has been purchased it is not possible to amend any details and it is non-refundable.”
With this in mind, we cannot make changes, or additions, or offer refunds on policies of 30 days or less in duration. We also do not offer partial refunds of any kind for days not used. In situations where an error has been made, we would always encourage you to get in touch with our Customer Experience Team as soon as possible. You can submit a query to them via the Contact Us page, to discuss your options.
We also currently hold an ‘Excellent’ rating on Trustpilot with over 30,000 reveiws.
UK Business & Innovation Awards
Best Customer Service
Insurance Times Awards
B2C Marketing Campaign of the Year
British Insurance Awards
Brand Management Award
UK IT Industry Awards
Best User Engagement Project of the Year
UK Customer Experience Awards
Online Customer Experience Award
Insurance Times – Tech & Innovation Awards
Best Use of Technology for Customer Experience
UK Broker Awards
Customer Service Award
Digital Broker Award
UK Digital Experience Awards
Best Digital Team
Online User Experience Programme Award
UK Business Awards
Insurance/ Banking and Financial Services Award
After you’ve bought your policy, your documents will be emailed to you instantly so there’s no waiting around.
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You can agree to accept all cookies by clicking 'Accept all cookies' or you can change your preferences by clicking 'Manage Cookies' below. For more information about the cookies we use, see our cookies policy
We use essential cookies which are necessary to ensure our website works correctly.
We'd like to set non-essential analytics and marketing cookies that help us provide a better experience to our users. These help us improve our website and marketing by collecting and reporting information on the campaigns and web pages you interact with. It also helps us to target our marketing campaigns to people who are most likely to be interested in our services.
We'd also like to set a non-essential cookie which enables us to playback your journey on our website to assist with troubleshooting and to help us improve our website based on the behaviour of our customers.
