If you have a payment showing as ‘pending’ in your account, this will be due to one or more of your payment attempts having failed when making your purchase. Your bank will be trying to confirm whether the payment will be taken by us. This is called Ring-fencing and is very common with banks in this scenario. For more information on how long your bank will take to release this back into your account, you’ll need to speak with your bank directly.
If your payment is pending and your policy documents have not come through then this could mean your policy is not live – we’re here to help! So please submit a query to us via the Contact Us page
We also currently hold an ‘Excellent’ rating on Trustpilot with over 30,000 reveiws.
UK Business & Innovation Awards
Best Customer Service
Insurance Times Awards
B2C Marketing Campaign of the Year
British Insurance Awards
Brand Management Award
UK IT Industry Awards
Best User Engagement Project of the Year
UK Customer Experience Awards
Online Customer Experience Award
Insurance Times – Tech & Innovation Awards
Best Use of Technology for Customer Experience
UK Broker Awards
Customer Service Award
Digital Broker Award
UK Digital Experience Awards
Best Digital Team
Online User Experience Programme Award
UK Business Awards
Insurance/ Banking and Financial Services Award
After you’ve bought your policy, your documents will be emailed to you instantly so there’s no waiting around.
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