Meet the Customer Care Team!

To give you a better idea of what goes on behind the scenes at Tempcover, we’re going to be meeting different members of our team.

Since 2018, our dedicated Customer Experiences team have been helping Tempcover customers with all sorts of questions and queries. In recent years, they've been offered support by Miles, our AI agent that provides out-of-hours contact

Now, over to the team for more…

"We were hired to provide first-level contact with Tempcover customers, be that answering questions about policies, troubleshooting or simply answering a query. Tempcover recognises how important its customers are and so hiring a dedicated team to provide in-house support has really helped our communication with our customers.

We’re a busy team in a buzzing environment, both in and out of office hours, often choosing our new hub to host a variety of social events.

Truthfully, 90% of the time we’re usually pretty busy managing customer requests, but if we’re lucky we might get a sneaky game of pool towards the end of the day. The office is designed for us to mingle from department to department, which makes for great conversations with our peers on how we can put the customer at the heart of everything we do.

Our lovely team has a diverse set of skills and backgrounds, some are super experienced customer service experts, others have come from full-time education with fresh new ideas, and we find this wild mix lets us relate to our customers on a wider level."

If you have any suggestions on how we can make Tempcover the best it’s ever been for our customers, why not get in touch? We’d love to hear from you.