It’s possible that the email has made its way into your Junk or Spam folder so the first thing to do is check there. If it’s not there, it’s also possible there was a spelling error when you entered in your email on your application, so get in touch with us and we’ll take a look into it for you.
If you would like us to post your documents to you, get in touch with us and we can organise that for you. All posted documents will be sent free of charge, via 2nd class delivery.
Your Policy Wording would have been sent to you in your Policy Confirmation email. You can also take a look at the Policy Wording based on your quotation, by clicking the ‘View Policy Wording’ link at the bottom of the Insurers Declaration page.
Your IPI document would have been sent to you in your Policy Confirmation email. You can also take a look at the IPID based on your quotation, by clicking the ‘View Insurance Product Information’ link at the bottom of the Insurers Declaration page.
Once payment has been confirmed, you’ll get a chance to download your Insurance documents on the Payment Confirmation page. After this, we’ll send you a secure link in your Policy Confirmation email to download them if you missed the first opportunity to do so.
Due to the short-term nature of our policies, we don’t have the facility to make any amendments or changes like you perhaps would with an Annual policy. This includes vehicle registrations, personal data details, addresses, or anything else you’ve provided on the application.
This is why we state our “no changes, additions or refunds” clause to you on the website prior to purchase, so that you have agreed you understand this before proceeding to payment.
Sadly, there is no physical way for us to change any details on a policy once it’s paid for, regardless of whether it has started or not. If you have concerns over this and wish to enquire further, you can do so via the Contact Us page.
Get fully comprehensive cover on our standard short term policies - plus it won't affect your no claims discount
Choose the duration you want with 1-12 hour and 1-28 day cover available - don't pay for cover you don't need
Customise your policy to suit your specific situation - get the policy you want and even choose the minute you want your policy to begin