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Help Centre - Why can’t I access my documents?

When accessing your Documents via the Secure Link within your Policy Confirmation email, you will be asked to pass some validation questions as a security measure. You will need to provide the following details:

  • Surname Only
  • Date of birth
  • Start date of the policy

If you find that you have entered these details correctly, and are unable to access your Documents, this may be from an incorrect entry on your Policy itself.

Please get in touch via the Contact Us page if you need any assistance with this.

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