|21st December:||9:00am - 5:30pm|
|24th December:||9:00am - 2:00pm|
|25th - 26th December:||CLOSED|
|27th - 28th December:||9:00am - 5:30pm|
|29th - 30th December:||CLOSED|
|31st December:||9:00am - 2:00pm|
|2nd January onwards:||9:00am - 6:00pm|
(normal hours resume)
Tempcover Limited (‘Tempcover’ and ‘we/us/our’) is committed to ensuring that your information is used and kept securely in line with General Data Protection Regulation (GDPR) reform; taking effect from 25th May 2018.
Under the Data Protection Act (DPA) Tempcover Limited are the ‘Data Controller’ and we are responsible for, and control the processing of, your personal data.
You also consent to Tempcover contacting you with details of our new products, services and promotions. We will never pass your details to third parties, for marketing purposes, without gaining your express consent.
When you use our site or speak to one of our customer service agents to obtain an insurance quotation, we may collect and process the following information about you (‘Your Information’) to calculate the premium and understand your insurance needs.
We do not collect sensitive personal data for the purpose of processing an insurance quote or policy.
We use Your Information in the following ways:
We may share Your Information with and obtain information about you from Equifax, a credit reference agency. Please note that any searches undertaken are soft searches and will not affect your credit rating.
We will retain any information we have collected about you for up to 6 years after our professional relationship has terminated, however, data held electronically may be retained for longer.
If your personal data has been stored in relation to any alleged fraudulent activity or for legal proceedings, then we may store your data beyond the 6 year retention period. Your data will be removed when no longer required.
We may share Your Information with third parties in the following ways:
If false or inaccurate information is provided, including in relation to a person’s identity and fraud is suspected or identified, details about this information, including customer Personal Data, will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent and detect crime, fraud and money laundering, for example when: recovering debt; checking details on proposals and claims for all types of insurance.
In some circumstances Your Information may be transferred to, stored and processed by us or a service provider, or third party with whom we share Your Information in another country including countries outside the European Economic Area such as the USA. Data protection safeguards may not be as high as they are in the UK, however we ensure, as far as possible, that adequate procedures are put into place to protect your Information.
All information you provide to us is stored on our secure servers which are hosted by an ISO Accredited Data Centre supplier. The Data Centre do not pass your data outside of the UK.
Where we have given you (or where you have chosen) a username, passcode and memorable word which enables you to access certain parts of our site, you are responsible for keeping this username, passcode and memorable word confidential. You must not share these with anyone
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to request access to the personal data that we hold for you. This formal request is made under the DPA and is referred to as a Subject Access Request. If you wish to exercise this right and make a Subject Access Request, you should;
You have the right to ask us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
We will not share your information for marketing purposes with any other company without your prior consent.
You have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
You have the right to ask us to securely transmit your data to another provider, where possible, in a commonly used and machine-readable format.
You also have a right to “be forgotten”, this means you can ask for the information which we hold about you to be deleted from our records. Proof of identification may be required to locate and confirm your details. If you wish to exercise this right, you should:
Erasing your data will mean that we will be unable to continue to handle your insurance arrangements.
For all data requests, we will respond within one month of receipt of your request.
Data erasure requests will be handled in line with our retention periods.
You have a right to complain to the Information Commissioners Office (ICO) if you feel that Tempcover Ltd has not adhered to your rights or you have concerns about the way in which Tempcover Ltd has handled your data.
More information can be found at https://ico.org.uk/your-data-matters/
Our Site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
If you still have any concerns about privacy, please contact us via our online contact service.
Tempcover.com uses a Thawte Secure Server Certificate to ensure that all information submitted with your application, including credit or debit card details, is secure. We do not store your credit or debit card details.
Our Google analytics advertising cookie allows us to collect information about our website traffic, so we can make sure our products meet the needs of our customers for example; demographic information and information about your interests and location. We do not use this information to identify you personally. You can opt out by changing your Ads Settings, Ad Settings for mobile apps or any other available means (for example NAI’s consumer opt-out). You can also use Google’s own opt-out which can be found here?https://tools.google.com/dlpage/gaoptout/
You can find out more about how Google uses your data by clicking here http://www.google.com/policies/privacy/partners/