What to do if you need to make a claim

Please call Coplus on 0333 241 2475 and be ready to provide your reference or certificate number and the vehicle registration number.

Call on 0333 241 2475

You can also email us: [email protected]

For us to help you more efficiently, please quote ‘Motor Excess Reduction Protect’ in all communications.

Please be aware – claims must be reported as soon as reasonably possible and no later than 30 days from the date you have paid the excess under your motor insurance policy.

Any claim involving theft or attempted theft, malicious damage, and/or vandalism must be reported to the police and a valid crime reference obtained.

What happens next?

CoPlus will explain everything you need to know about making a claim and guide you through the process step by step.

If you are unfortunate enough to claim under your short-term motor insurance policy, you are responsible for the excess shown under the policy. You will need to pay this amount to get your vehicle repaired or replaced.

If the incident was your fault, partly your fault, or the third party cannot be traced, then our Excess Reduction policy will enable you to recover most of the cost of the amount you have paid as excess.

You will need to provide evidence of the amount you have paid or has been deducted from the settlement figure to Coplus who manage all claims on our behalf, and they will send you up to the full amount of cover under this motor excess reduction policy.