Motor Excess Reduction

What to do if you need to make a claim

Here are some useful tips and advice should you need to make a claim for excess reimbursement following an incident that was your fault, partly your fault, or where the third party cannot be traced.

Our dedicated claims handling team are here to help 24 hours a day, 365 days a year. Please call Coplus on 0333 241 3392 and be ready to provide your reference or certificate number and the vehicle registration number.

Call us on 0333 241 3392

You can also email us: [email protected]

For us to help you more efficiently, please quote ‘Motor Excess Reduction Protect’ in all communications.

Be aware:

Claims must be reported as soon as reasonably possible and no later than 30 days from the date you have paid the excess under your motor insurance policy.

Any claim involving theft or attempted theft, malicious damage and/or vandalism must be reported to the police and a valid crime reference obtained.

What happens next?

Our dedicated claims handling team will explain everything you need to know about making a claim and guide you through the process step by step.

If you are unfortunate enough to make a claim under your short term motor insurance policy, you are responsible for the excess shown under the policy. You will need to pay this amount to get your vehicle repaired or replaced.

If the incident was your fault, partly your fault or the third party cannot be traced, then our Excess Reduction policy will enable you to recover most of the cost of the amount you have paid as excess.

You will need to provide evidence of the amount you have paid or has been deducted from the settlement figure to Coplus who manage all claims on our behalf, and they will send you up to the full amount of cover under this motor excess reduction policy.