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Help Centre

Claims

Will I lose my No Claims Bonus?

Temporary insurance is not applicable for No Claims Bonus, so it shouldn’t affect your annual policy.


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What’s my excess?

You can review your excess by looking at your Policy Schedule which is part of the suite of documents we sent you at the time of purchase. If you can’t locate them, get in touch here. 


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Will I get a courtesy vehicle?

Please refer to your Policy Wording and Insurance Product Information for further details on what is included in your existing policy.


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Who do I contact about my claim?

For any claims related queries, contact our claims team on 0333 241 3392


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How do I make a claim?

When the worst happens, we’re here for you!

In order to report your claim, please call 0333 241 3392. Our dedicated claims handling team will explain everything you need to know about making a claim and guide you through the process step by step.

If the accident was not your fault, they’ll collect details of the claim, and if applicable, arrange repairs and a replacement vehicle so you’re back on the road in no time.

They can even help you reclaim uninsured losses such as your excess, and if you are injured during the accident, we will support you to claim for personal injury.

What to do immediately after the accident

  • Stop at the scene – remember it’s an offence not to stop
  • Turn on your hazard lights
  • Check that everyone in the vehicle is safe and if anyone is injured, call an ambulance
  • Keep calm and swap your details with the other parties involved
  • Remember to take lots of photos, showing the damage to each vehicle, the registration numbers, the position of the vehicles and any road markings or signage
  • Don’t apologise or admit responsibility at the scene or afterwards when speaking with the other party
  • Take the details of anyone who witnessed the accident too.

 

Call as soon as you can – especially if you need the vehicle to be recovered.


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