Help Centre - Other Questions

Anything Else

How do I make a data request?

Should you need to make a data request, you can do so by emailing [email protected], where it will be read and actioned within GDPR guidelines.

Please be aware that for some Data Requests, Identification will be requested in order to satisfy GDPR legislation to complete your request.

If you wish to view our Privacy & Cookies Policy, click here.

If you wish to view our Terms of Business, click here.

For anything else, please Contact Us. 

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How do I make a complaint?

We’re sorry to hear you’ve been dissatisfied with our products or services. If you need to make a complaint, you can do so by emailing [email protected], or you can write to us at:

Tempcover Ltd

2nd Floor Admiral House


GU51 4BB

Please be aware that we cannot dispute a decision made by an Insurer or Officer of the law.

Complaints may take 3 or more working days to be responded to, due to the investigation work taking place. Please ensure you provide all the information required, including quote or policy numbers, and your personal details such as name and address for the team to investigate it on your behalf.

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Can I have more than one driver?

Currently our policies only permit 1 driver per policy. Whilst we may offer this feature in the future, currently if you require 2 drivers – you will need two separate applications/policies to cover two people on the same vehicle.

Don’t worry, the policies don’t interfere with each other, so this won’t cause any issues with the either policy.

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Do I need to be the vehicle owner?

Currently, our policies only permit 1 driver per policy, but you don’t need to be the vehicle owner to take out insurance with us. As long as you have the owner’s permission, and the vehicle is not a rental, hire, or lease vehicle of fewer than 90 days’ duration, we can permit cover on that basis (subject to application).

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Can I take out cover if I have a conviction?

In order to purchase a policy with us, you will be presented with our terms and conditions which you will have to formally agree to before proceeding to payment. It’s important that you set a few minutes aside to read through the insurer’s declaration in full, as this will indicate what is accepted based on the quote you’ve been generated.

Depending on the insurer, we can offer insurance for those who meet the following:

  • Have 7 or less penalty points accumulated in the last 2 years
  • Do not have an Anti-Social Behaviour Order or Criminal Behaviour Order
  • Have no criminal convictions not considered ‘Spent’

A criminal conviction refers to an individual who is found guilty of a crime that isn’t related to driving. For example, a speeding fine (SP30), or failure to stop after an accident (AC10) are considered driving convictions.

It’s important that you know whether your convictions are spent, or how long they may remain on your record for.  We recommend you check your driving record with the DVLA via the GOV.UK website.

If you have a different conviction and you’re unsure whether it’s spent or not, you can check this using the Disclosure Calculator.

You can get in touch with us on [email protected] if you have any questions before you purchase.

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The cover you need for the duration you want

Full cover, no impact

Get fully comprehensive cover on our standard short term policies - plus it won't affect your no claims discount

Hourly, daily, weekly

Choose the duration you want with 1-12 hour and 1-28 day cover available - don't pay for cover you don't need

All customised, nothing added

Customise your policy to suit your specific situation - get the policy you want and even choose the minute you want your policy to begin

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