Help Centre

All of our Impound policies are Third Party Only.

Here at Tempcover, we have a dedicated line that all Policing teams and Impounds can get access to should they need to discuss the policy with us.

The line is open Monday-Friday 9am until 5.30pm. Should any official body or company need to get in touch regarding your policy outside of these hours, they can email us as contactus@tempcover.com, where their inquiry will be read and actioned on the next working day.

You can cancel the policy at any time if you no longer need it, by contacting our Customer Care Team. Please be aware that as per the terms agreed to at purchase, there is no refund available, even if you cancel before the policy expires.

Currently, our policies only permit 1 driver per policy, and for impound, we only offer cover for the vehicle owner. You must be able to provide proof of legal title to the vehicle when attending the Police station for them to authorise your insurance for release. 

Our impound policies can only be used for release, and then social, domestic and pleasure use for the remainder of the 30 day policy. You are not permitted to use the policy for commuting or business purposes at any time.

Unfortunately not, as the police require a 30 day policy or more in order to agree the release of your vehicle.

You’ll need all the details of the driver/vehicle owner who wishes to take out the insurance, including their contact details, address, date of birth, and details of the vehicle. It also helps to have the license number handy because you may be asked to provide this throughout the application. 

If after submitting your application you have not been offered a quote by any of our insurers this may be due to a combination of factors such as your age, the duration that you’ve held your licence and the vehicle you’re looking to insure. It may be that one or all of these factors do not meet our insurers acceptance criteria and unfortunately, we cannot change the outcome of this for you. Do pop back again in the future; we constantly review our acceptance criteria and work hard with our insurers to provide quotes for our customers.

Here at Tempcover we know that when this happens, you need the right cover and you need it fast.  Here’s the top tips you need to know about our impounded vehicle insurance:

• You must have had your licence for 6 months or more
• We can’t offer impound insurance on Motorbikes, only Cars or Vans
• You (the insured driver) must be the vehicle owner (and have proof that you are)
• The Policy will be for 30 days, any other policy with us that is less than 30 days will not allow you to get your vehicle from the impound
• We can only offer this cover for UK registered vehicles
• The vehicle must have a valid MOT at the time of purchase

PLEASE REMEMBER: We cannot operate above the law, and as such if the police are not satisfied with the information you’ve provided, you will need to try and resolve it with them first, all we can do is cancel the policy – we can’t make any changes.

Make sure that you are happy with all the terms and conditions of the policy before you buy, as no refund will be available once it’s paid for, regardless of the circumstances. More information can be found on this here.