Help Centre - Your Policy

When purchasing, you will be provided with your documents in two ways:

• Once payment is confirmed, by way of download on the “You’re Covered!” Policy Confirmation page.
• Via a Secure Link in your Policy Confirmation Email which is sent shortly after your purchase.

Our short-term policies do not cover a sole claim for broken/damaged glass including the windscreen. Unlike annual insurance policies, we do not currently offer separate cover for windscreen damage that entitles you to a standalone windscreen cover. For more information on what is covered by your policy, please check your policy documents.

When accessing your Documents via the Secure Link within your Policy Confirmation email, you will be asked to pass some validation questions as a security measure. You will need to provide the following details:

• Surname Only
• Date of birth
• Start date of the policy

If you find that you have entered these details correctly, and are unable to access your Documents, this may be from an incorrect entry on your Policy itself.

Please get in touch via the Contact Us page if you need any assistance with this.

We provide a breakdown of costs for invoicing/receipt purposes within your Policy Confirmation email.

Please note that our policies are not subject to VAT but IPT (Insurance Premium Tax).

Tempcover is designed for short term use, so we would not recommend using the service over a long period of time. However, if you need to insure your car for a few weeks at a time, you can purchase our insurance up to 28 days in advance, for a maximum of 7 days, and repeat purchase if necessary.