Help Centre - Your Policy

The Motor Insurance Database (AskMID) is the only central record of all insured vehicles in the UK and is updated over 10,000 times an hour. As one of the most important tools to ensure that only insured vehicles are driven on our roads, the MID is used by the police and the DVLA to enforce motor insurance law.

The police use Automatic Number Plate Recognition (ANPR) technology with information from the Motor Insurance Database (MID) to identify and catch people driving uninsured vehicles. More than 500 are seized every day and one person every three minutes is convicted for uninsured driving.

The MID is also systematically compared with the DVLA’s registered keeper records to identify uninsured vehicles from the record. Just like the DVLA, you can check your vehicle is appearing on the MID for free.

Unfortunately we have no way of speeding up this process for you; but if you find that your vehicle is not showing on the MID after 7 days since your policy started, please get in touch and we will look into this for you.

As long as you’ve received your Certificate of Insurance, and you drive within the times stated on your Certificate, you can drive whilst you wait for the upload to be completed.

We highly recommend that you print or screenshot your Insurance Certificate and carry these with you as they remain as valid proof of your insurance and legal entitlement to drive the vehicle. You can present these to anyone who requires confirmation of your insurance status.

Once a policy is purchased we are unable to make any changes or amendments to the policy.

Before purchasing a policy, you must agree to our Terms and Conditions which state “By clicking Agree and Continue you are confirming you have read, accepted and understood all terms and conditions as laid out in the full declaration and that “You accept that once a policy has been purchased it is not possible to amend any details and it is non-refundable.” 

With this in mind, we cannot make changes, additions, or offer refunds on policies of 30 days or less in duration. We also do not offer partial refunds of any kind for days not used. In situations where an error has been made, we would always encourage you to get in touch with our Customer Experience Team as soon as possible.  You can submit a query to them via the Contact Us page, to discuss your options. Thank you

No Claims Bonus is not applicable to short term policies, so whilst any existing No Claims Bonus is unaffected by our policies, we can’t produce any proof of no claims for this reason.