Policy documents are sent to the email address provided on the policy. If you would like the documents posted out to you, please send your request to firstname.lastname@example.org, quoting your policy number.
Please note that delivery times vary according to when the policy has been purchased. We cannot guarantee next day delivery except where the policy has been purchased prior to Royal Mail last acceptance times. Please see the Royal Mail website for further information: www.royalmail.com/personal/uk-delivery/special-delivery
Once you’ve purchased a temporary insurance policy, your insurance details will shortly be passed to the Motor Insurance Database (MID). While they are passed within the timescales required by the MID, due to the short-term nature of your policy, it is possible your policy may have expired before the details are loaded into the database.
We recommend that you print your Insurance Certificate and have this with you as this remains valid proof of your insurance and legal entitlement to drive the vehicle.